宜昌富力皇冠假日酒店-住客评论

Guest（与好友旅游） 2025-11-01
位置优越，出行便捷，酒店地处宜昌核心商圈，毗邻滨江公园与万达广场，餐饮购物丰富，夜游长江及前往三峡游客中心均十分便利。客房整洁舒适，前台Leah小姐姐服务态度亲切，能满足商务与旅游的基本需求。不过临街房间偶有车辆噪音，建议选择高楼层。总体是性价比不错的住宿选择。
酒店回复：
尊敬的宾客，欢迎您入住宜昌富力皇冠假日酒店，您的认可和鼓励是我们进步的最大动力。能够为您带来舒适且高品质的入住体验更是我们至高的荣幸。此外，如您对噪音有较高敏感度的话，下次抵店前可致电酒店前台，我们将根据您的睡眠喜好提前为您安排相对安静的楼层，以确保给您带来一个宁静放松的睡眠空间。再次感谢您的莅临和宝贵意见，我们将以更加完善的服务，更舒适的入住环境，真诚期待您的再次光临！总经理张庆华
Guest（Couple） 2025-10-01
Attentive and polite staff all around: front desk, restaurant, housekeeping, lobby, etc.
酒店回复：
Dear Guest,Thank you very much for sharing with us your hotel experience!! I will pass your good comment to my outstanding team, they will be really grateful for your support. Appreciate for your sharing and we sincerely looking forward to meet you again when you next return to Yichang! Best Regards! Vivina Zhang General manager
Guest（Family） 2025-10-01
Great location. Good service. The room had acfaint smell of smoke through. Restaurant service was prompt and breakfast abundant. Would probably stay again if I revisit the city
酒店回复：
Dear guest,Thanks very much for your stay with us and taking time to share this valuable accommodation experience. We sincerely appreciate your suggestions, which will help us to find the way to improve our service quality and your next stay experience. We sincerely look forward to your next stay! General manager Vivina Zhang
Guest（Couple） 2025-10-01
Breakfast has a lot of options, but the hot stuff isn't warm. It's in a good spot, and the room is clean.
酒店回复：
Dear Duest,Thanks very much for your stay with us and taking time to share this valuable accommodation experience. We sincerely appreciate your suggestions, which will help us to find the way to improve our service quality and your next stay experience. We sincerely look forward to your next stay!Vivina Zhang,General manager
Guest（Family） 2025-09-01
Hotel staff helped us when our flight was rescheduled due to Typhoon Ragasa, by extending our checkout time and contacting the airline company. Rooms are huge, clean and very comfortable. It is located just 5 mins from where the cruise dock. Hotel is right next to Wanda mall where there is Uniqlo, starbucks etc. There are plenty of small local restaurants and street food within walking distance.
酒店回复：
Dear guest, Thank you for sharing your fantastic experience at Crowne Plaza Yichang. We are thrilled to hear that every part of your stay met and exceeded your expectations. It's great that you found value in every dollar spent, from our services, dining options, and convenient location to the friendly. We look forward to welcoming you back for another memorable stay.Vivina ZhangGeneral manager
Guest（Family） 2025-08-01
The check in system was such a mess, we booked four rooms individually, but when I checked in, I got a room which had already checked in by my sister. I asked the front office to double check by using my name, but they insisted that they could NOT find my booking under my name. They only identified the booking by checking the booking confirmation number rather than by checking against the spelling of one's full name printed on the ID. The problem was solved in the end after I showed them my sister's room confirmation number, see how it ******, but I was not satifised with such a serious mistake that IHG group could encounter. Quite disappointed although the front office manager did apologize to me afterwards and gave the complimentary breakfast. The room key card could not been placed together with my mobile phone, it was quite wired. I always travel to Beijing and other places, and it was the first time that the room key turned invalid when it stayed close to a mobile phone! Interesting experience!
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Crowne Plaza Yichang. Please accept our sincerest apologies for the incident you experienced. Your comments are greatly appreciated, as they help us identify areas for improvement and elevate our service standards. We truly value your timely and accurate feedback, which enables us to deliver outstanding service that reflects our motto: True Hospitality for GoodWe sincerely hope to welcome you back in the future, giving you the opportunity to experience our ongoing enhancements firsthand. Thank you once again for your valuable input. Best regards.
Guest（Business traveler） 2025-05-01
I had a great stay! The location is perfect, and the view of the waterfront is magical. The service was so warm and friendly, specifically Cherry was super helpful and helped us organise a stunning evening river cruise. Would stay here again??
酒店回复：
Dear Guest,Greetings from Crowne Plaza Yichang. We are glad that you are satisfied with the river view and our service. In the future, we will continue to improve hotel facilities and equipment in the hope that you can enjoy a better experience in your next travel.We hope to see you back in the near future and have a good stay with us. Thank you!General managerVivina zhang
Guest（Business traveler） 2025-03-01
Happy happy happy. Great view of the longest river in China. See my photos.
酒店回复：
Dear guest,Thank you for awarding us 5 score and for recognizing our hotel overall. Thank you again for your comments and we hope to welcome you back as a guest again soon.General manager：Vivina zhang
会员9257（其他） 2020-07-03
酒店位置极好，就在江边，楼下是万达广场，吃喝购物都方便，前台主管朱莉非常非常好，服务热情周到，帮我免费升级到顶楼行政房，特安静，还免费赠送了双人早餐，自驾停车免费，前台领停车券，卫生间装修大气，用品齐全，床柔软，灯光明亮，下次来还住这里！
会员383236（商务出差） 2020-06-23
酒店就在长江边上，门口有停车场停车方便，酒店接待热情周到，正好免费升级体验了江景房，落地窗视线很好，整个长江都能无遮挡观看～特别感谢忠诚客户经理Suri，亲和热情，体贴周到。
酒店回复：
尊敬的贵宾，感谢您对我们的酒店做出了5颗星的评分以及您的推荐。我们很高兴您在酒店享受了一次愉快而舒适的入住体验。您的认可是我们团队前进的最大动力。我们将在未来继续传递我们的品牌承诺，以确保我们的每一位客人能感受到我们的关心，重视以及尊重。我们期待您的再次入住。

宜昌富力皇冠假日酒店

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-11-01

Guest（Couple） 2025-10-01

Guest（Family） 2025-10-01

Guest（Couple） 2025-10-01

Guest（Family） 2025-09-01

Guest（Family） 2025-08-01

Guest（Business traveler） 2025-05-01

Guest（Business traveler） 2025-03-01

会员9257（其他） 2020-07-03

会员383236（商务出差） 2020-06-23

客户评价由实住客人提供的真实点评